FAQ's

We are trying to reach as many people as possible, but currently we deliver only within the United Arab Emirates (UAE).

There is no additional charge for delivery within the United Arab Emirates. However, deliveries to remote areas may incur additional charges, which will be communicated by our customer service team upon order confirmation. 

Note: If a delivery representative requests or charges an amount higher than what is stated on your order invoice, please contact our customer service team immediately for assistance. 

Yes. Cash on Delivery (COD) is available free of charge within the UAE.

Our goal is to deliver your order within 24–48 hours of order placement. 

Orders are typically processed and dispatched the same day or the next working day. Once dispatched, you will receive an email with shipment details. 

Please note that delivery times may be extended during national holidays or major sale events. 

Yes. If multiple items are placed in a single order, they will be delivered together.

You can track your order by logging into your Luxury Gallery account and viewing your order details in the My Orders section.

While we strive to deliver across the UAE, certain locations may be outside our delivery coverage due to logistical limitations. Please refer to the Out of Service Areas list for more information.

To initiate a return: 

1. Log into your account and go to My Orders 
2. Select Return Item within 7 days of receiving your order 
3. Schedule a pickup through our courier partner 
4. Pack the item in its original condition and packaging 
5. Hand the package to the courier 

Once we receive the item, it will be inspected before the refund is processed. 

For assistance, please contact: customercare@interluxury.com 

You can find full details in our Return & Refund Policy. 

After receiving your returned item, our team will inspect it to ensure it meets the return conditions. 

Once approved, the refund will be issued to the original payment method within 5–7 working days. 

If you have not received your refund within this timeframe, please contact customer support with your order number and name. 

No. You can place an order as a guest. However, creating an account allows you to: 

• Enjoy faster checkout 
• Track your orders easily 
• Receive updates on new arrivals and exclusive offers 

We’re online 24/7, so you can browse and place your order at any time that suits you.

Shopping on Luxury Gallery is simple. Once you have found the item you want: 

1. Add the item to your cart 
2. Proceed to checkout 
3. Confirm your billing and delivery details 
4. Complete the payment and await delivery 

You can check out as a guest, but we recommend creating an account for faster checkout and access to exclusive updates and offers. 

No. You can place as many orders as you like, unless specific limits apply to special promotions or limited offers.

No. There is no minimum spend required on Luxurygallery.com

You will receive an order confirmation email once your order has been successfully placed.

While we perform strict quality checks but, if your order arrives damaged, incorrect, or different from what you ordered, please contact us immediately with your order number, and our team will assist you.

Yes, orders can be cancelled before they are shipped. 

To cancel your order: 

1. Log into your Luxurygallery.com account 
2. Go to My Account 
3. Select My Orders 
4. Click Cancel Order 

Alternatively, you may contact customer support for assistance. 

We currently do not offer exchanges. 

If you would like a different item, you may return your order within 7 days of delivery for a refund and place a new order. 

If a product is visible on the website, it is available for purchase. You will also receive an order confirmation email once your order has been successfully placed.

Yes. We sell 100% authentic products only. All items are sourced directly from authorized distributors and carefully curated from leading global luxury brands.